Automotive Service Advisor

Brakes Plus • Garland, TX

6d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role sets high standards of excellence and demonstrates the company’s core values while building a motivated team and improving team performance through a hands-on presence. The position involves developing team members, executing store processes, and helping provide an industry-leading customer experience.

The Service Advisor works directly with customers on sales, service, customer opportunities, and adjustments; supervises technicians and service personnel; plans and schedules duties; assigns work and follows up on completion; and coaches teammates on operational issues. The role also evaluates service department performance and productivity, manages parts inventory and outside purchases, maintains in-house parts stock, promotes store and shop safety, ensures appropriate equipment and hardware layout, and ensures proper inspections are conducted.

Requirements

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completion.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure equipment and hardware are appropriately laid out and positioned within the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure that proper inspections are conducted.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed