Automotive Service Advisor
Coopersville•Coopersville, MI
•Onsite
About The Position
Join a growing, customer-focused automotive team. Baker Automotive Group is expanding, and we’re seeking a skilled and experienced Service Advisor to join our team at Baker Chevrolet Buick in Coopersville, MI. If you are a service professional with a strong track record of delivering exceptional customer care, managing workflow efficiently, and contributing to a high-performing service department, we invite you to apply.
Requirements
- Minimum of 5 years of experience as a Service Advisor in an automotive dealership or repair center.
- Proficiency in handling customer interactions with professionalism, empathy, and clarity.
- Strong organizational skills and the ability to manage a fast-paced, high-volume service lane.
- Valid driver’s license and insurable driving record.
- High school diploma or equivalent required.
Nice To Haves
- Experience with CDK Dealer Management System (preferred).
- college coursework preferred.
Responsibilities
- Be the primary point of contact for customers throughout their service experience—from initial consultation to vehicle delivery.
- Accurately assess vehicle concerns, review multi-point inspections, and present clear, value-driven service recommendations.
- Maintain strong communication with customers and service technicians throughout the repair process.
- Ensure timely and organized documentation of estimates, repair orders, and warranty compliance.
- Collaborate closely with technicians and parts staff to ensure workflow efficiency and customer satisfaction.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) retirement plan with company match.
- Paid time off (PTO).
- Employee vehicle and service discounts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
