Automotive Service Advisor

Hertz•Phoenix, AZ

22h•Remote

About The Position

This is a remote position with a schedule that varies Monday through Friday between 4:00 AM and 7:00 PM, and Saturday through Sunday between 4:00 AM and 5:00 PM. The ability to work remotely is required, and candidates must be located near our Phoenix office. The pay is $22/hr. The role involves ensuring vendors perform requested repairs at agreed-upon pricing, reviewing a wide range of vehicle repair requests, and ensuring repairs are vended to make the most efficient use of vehicle manufacturer warranty programs, including free PMs and OEM-covered warranty work. The position also handles repair disputes with national account vendors, validates parts pricing and labor times, and guarantees vehicle repairs adhere to company policies and address safety concerns. The role aims to efficiently drive down vendor cycle time to minimize out-of-service days and involves handling phone calls related to vehicles experiencing extensive downtime. Adherence to goal-setting metrics for all job functions, reviewing vehicle repairs, and handling phone calls, emails, and chats are also key responsibilities. The position is desk-based and requires flexibility to support business needs, which may include working weekends based on seniority shift bid.

Requirements

Highschool Diploma or GED
3 years of previous vehicle maintenance experience
Minimum of 4 ASE certifications related to job scope
Ability to work remote
Ability to multitask
Negotiation
Computer literate
Customer service
Experience with labor guides

Nice To Haves

Fleet experience preferred
Automotive vehicle repair background

Responsibilities

Ensure vendors are performing requested repairs at agreed upon pricing
Reviewing a wide range of vehicle repair requests
Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM
Handle repair disputes with national account vendors
Validating parts pricing and labor times
Guarantee vehicle repairs adhere to company policies and address safety concerns
Efficiently drive down vendor cycle time to minimize out of service days
Handle phone calls related to vehicles experiencing extensive down time
Adhere to goal setting metrics for all job functions
Review vehicle repairs
Handle phone calls, emails, and chats

Benefits

Remote Work
Up to 40% off the base rate of any standard Hertz rental including Friends and Family
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts –Theme Park Tickets, Gym Discounts & more