Automotive Service Advisor
Sun Auto Tire and Service•McKinney, TX
•Onsite
About The Position
Driver's Edge is seeking a passionate and customer-focused individual to join their team as a Sales and Service Advisor. This role is ideal for those who enjoy customer interaction, sales, problem-solving, and teamwork. As the primary point of contact for customers, you will help them understand their vehicle needs, recommend solutions, and ensure a smooth and professional service experience. Driver's Edge operates multiple locations in Texas and is part of Sun Auto Tire & Service, a leading provider of automotive services across the country.
Requirements
- High School Diploma or equivalent
- Must be at least 18 years of age
- Professional appearance
- Proven ability to work in a process driven environment
- Possess valid driver’s license
Nice To Haves
- Prior experience as a Service Advisor is highly preferred, but not required
Responsibilities
- Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
- Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Recommend services according to appropriate level of knowledge.
- Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
- Properly document all recommendations in customer file.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
- Provide customer with updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns and warranty parts for individual customers.
- Other duties as assigned
Benefits
- Closed Sundays
- Competitive Bi-Weekly Pay
- Tuition Reimbursement
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family Vehicles
- Opportunity for Advancement!!!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
