Automotive Service Advisor

Ken Garff Automotive Group • Avondale, AZ

8d

About The Position

Gateway Chevrolet, a Ken Garff Automotive Dealership, is seeking a Service Advisor who aligns with the company’s core values of respect, integrity, growth, humility, and teamwork. The role focuses on building relationships with customers, identifying and addressing their service needs, communicating updates and estimates, and providing a positive customer experience. The ideal candidate is friendly, approachable, patient, motivated, cooperative, analytical, and precise, and is comfortable working in an exciting, fast-paced environment.

The Service Advisor uses the Dealer Management System (DMS) and other essential software to review service history, schedule appointments, enter repair-order information, and manage customer information. The position also involves reviewing completed work and recommendations with customers, collecting payment, and discussing customer satisfaction surveys.

Ken Garff describes its culture as people-focused and built around listening, trust, and relationships. The company offers competitive compensation, benefits, paid time off, a year-end bonus program, and employee discounts.

Requirements

• Friendly and cooperative demeanor, with the ability to connect with and build relationships with others.
• Approachable, unselfish, and comfortable with fast-paced work.
• Motivated, patient, conscientious, relaxed, and cooperative team worker.
• Accommodating and analytical, with the ability to produce precise and accurate work.
• Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.

Responsibilities

• Greet all customers promptly and professionally.
• Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
• Provide customers with timely updates, estimates, and inspection results.
• Answer customer telephone calls promptly and courteously, making every effort to satisfy the caller’s inquiry.
• Review completed work and recommendations with customers and collect payment.
• Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair-order information, and manage customer information.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package.
• 401(k) with company match.
• Wellness Time Off, holidays, and a Personal Purpose Day.
• Medical, dental, vision, disability, AD&D, and life insurance.
• Flexible Spending Account and Health Savings Account.
• Employee Assistance Program (EAP), Wellness Plan, mental health support, and Diabetes Management Program.
• Parental Leave Stipend.
• Year-end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchases, parts, service, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed