Automotive Service Advisor

Mills Automotive Group • Willmar, MN

11d • $42,000 - $70,000

About The Position

This position is the main contact between Guests and the Service Department. It manages Guest interactions, assesses vehicle issues, explains repairs and costs, and helps ensure timely service delivery. Strong Guest service, problem-solving, and communication skills are important. Automotive knowledge and experience are a plus but are not required; training opportunities are available.

The position works Monday through Friday, with a rotational Saturday. Facilities are closed Sunday. Work hours are either 7:00 a.m. to 5:00 p.m. or 8:00 a.m. to 6:00 p.m. Compensation is commission/incentive-based, with a stated range of $42,000–$70,000+ per year. Pay comprises a base draw and incentives tied to Guest Service, payable labor sales, and other potential incentives; incentive amounts are uncapped.

Requirements

• Strong Guest service, problem-solving, and communication skills.

Nice To Haves

• Automotive knowledge and experience.

Responsibilities

• Greet Guests positively, listen to their concerns, and explain service options.
• Assess vehicle issues based on Guest descriptions and vehicle inspections.
• Convert Guest requests into actionable work orders for technicians.
• Provide accurate repair quotes and estimates.
• Manage Guest appointments and coordinate with technicians.
• Keep Guests informed about repair status and changes.
• Address and resolve Guest complaints.
• Maintain positive Guest relationships and encourage repeat business.
• Sell additional services and products when recommended.
• Maintain accurate Guest records and service history.

Benefits

• Medical insurance
• Dental insurance
• Vision plan
• Health Savings Account
• Cafeteria Plan
• Life insurance
• Employer-sponsored 401(k)
• Potential profit sharing
• Paid time off
• Designated paid holidays
• Training opportunities
• Growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed