Automotive Service Advisor
Elite Recruiting Services•Gilbert, AZ
•Onsite
About The Position
Horne Kia is actively seeking experienced Automotive Service Advisors to join our award-winning team in Gilbert. If you are a customer-focused professional with a proven track record in automotive service sales, exceptional communication skills, and a passion for delivering world-class customer experiences, we want to hear from you. This is an outstanding opportunity to join one of Arizona's most respected automotive groups, where top performers are recognized, rewarded, and provided with opportunities for long-term career advancement.
Requirements
- 2–5 years of Automotive Service Advisor experience required
- Dealership Service Advisor experience preferred
- High school diploma or equivalent required
- Valid driver's license required
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Self-motivated and goal-oriented mindset
- Ability to work independently while maintaining attention to detail
- Proven ability to thrive in a fast-paced dealership environment
- Commitment to delivering exceptional customer service
Nice To Haves
- Experience As: Automotive Service Advisor, Service Writer, Automotive Service Consultant, Dealership Service Advisor, Service Lane Advisor, Customer Service Advisor, Automotive Service Manager, Assistant Service Manager, Fixed Operations Professional
Responsibilities
- Greet customers promptly and professionally
- Listen to customer concerns and accurately document vehicle needs
- Prepare repair orders and service recommendations
- Recommend maintenance and repair services based on vehicle inspections and manufacturer guidelines
- Coordinate with technicians to ensure efficient workflow and timely vehicle delivery
- Communicate repair updates and recommendations to customers
- Maintain high levels of customer satisfaction and retention
- Review completed repairs with customers and explain services performed
- Ensure compliance with dealership and manufacturer processes
- Consistently exceed CSI and customer experience expectations
Benefits
- 4 Day Work Week!
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO)
- Employee Discounts on Vehicles, Parts, and Service
- Ongoing Training and Professional Development
- Career Advancement Opportunities
- Long-Term Job Stability
- Supportive Team Environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
