Automotive Service Advisor

Brakes Plus•Rockwall, TX

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role is responsible for upholding high standards of excellence and core values, fostering a motivated team environment, and improving team performance through a hands-on presence. This includes developing team members, executing store processes, and ensuring an industry-leading customer experience. The position works directly with customers on sales, service, customer opportunities, and adjustments; supervises and schedules technicians and service personnel; coaches teammates; evaluates performance and productivity; manages parts inventory and outside purchases; and oversees safety, equipment, shop compliance, and proper inspections. The annual salary range is $40,000–$60,000. Benefits include medical, dental, vision, life insurance, a 401(k) retirement plan, employer-paid short- and long-term disability insurance, paid time off, paid bereavement, and paid holidays.

Requirements

Minimum of 2 years’ experience in a Service Advisor/Writer role.
Outstanding leadership and store management skills.
Ability to work in a fast-paced work environment.
Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
Excellent verbal and written communication skills.
Ability to develop professional relationships with customers and team members.
Proven track record of exceeding business objectives.
Ability to work efficiently both individually and as part of a team.
Solid knowledge of basic OSHA laws.
Valid driver's license.

Responsibilities

Work directly with customers on sales, service, customer opportunities, and adjustments.
Create a highly motivated team environment.
Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
Coach service department teammates on operational issues.
Evaluate the performance and productivity of service department personnel.
Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
Ensure store safety, including the use and maintenance of safety equipment.
Ensure equipment and hardware are appropriately laid out and positioned in the service department.
Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
Ensure proper inspections are conducted.