Automotive Service Advisor

Sheehy Subaru • Springfield, VA

6d • $50,000 - $200,000

About The Position

Sheehy Auto Stores is seeking Service Advisors to provide excellent customer service in its dealership service department. The role involves welcoming customers, scheduling appointments, and serving as a liaison between customers and service technicians. Advisors listen to customers’ needs, explain repair recommendations and costs, coordinate repair progress, and help ensure customers are informed and confident throughout the service process. The position also includes managing extended warranties, addressing minor concerns, and maintaining customer satisfaction in accordance with dealership standards.

Requirements

• Strong customer communication skills, both in person and on the phone.
• Strong organizational skills.
• Ability to manage a fast-paced work environment with limited supervision.
• Comply with federal, state, and local laws and company policies regarding safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
• Valid driver's license.

Nice To Haves

• Previous experience as a Service Advisor.
• Proficiency with Reynolds & Reynolds or a similar DMS.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and communicate repair needs to technicians.
• Present recommended and additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Follow dealership policies for customer vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores according to dealership standards.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid maternity and paternity leave after one year of employment
• Paid training
• Career advancement opportunities
• 401(k)
• Profit sharing
• Compensation based on experience and performance, ranging from $50,000 up to $200,000

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed