Automotive Service Advisor

Brakes Plus • Addison, TX

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role sets high standards of excellence and represents the company’s core values, fostering a motivated team and working hands-on with the Service Team to improve performance. This includes developing team members, executing store processes, and helping deliver an industry-leading customer experience.

The Service Advisor works directly with customers on sales, service, customer opportunities, and adjustments; supervises and coaches technicians and service personnel; plans and schedules duties; and follows up on assigned work. The role also evaluates team performance and productivity, manages parts inventory and outside purchases, maintains safety standards and equipment, oversees service department equipment layout, and ensures proper inspections are conducted.

Requirements

• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including use and maintenance of safety equipment.
• Ensure equipment and hardware are appropriately laid out and positioned in the service department.
• Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
• Ensure proper inspections are conducted.
• Develop team members, execute store processes, and help improve service team performance and customer experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement leave
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed