Automotive Service Advisor

Brakes Plus•Phoenix, AZ

About The Position

The Automotive Service Advisor reports to the Store Manager and supports the store’s service department by upholding high standards and company core values. The role focuses on creating a motivated team environment, developing team members through hands-on involvement, executing store processes, and providing an industry-leading customer experience. The position works closely with the Service Team and customers to support efficient service department operations.

Requirements

Valid driver's license.
At least 2 years of experience in a Service Advisor/Writer role.
Outstanding leadership and store management skills.
Ability to work in a fast-paced environment.
Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
Excellent verbal and written communication skills.
Proven track record of exceeding business objectives.
Ability to work efficiently both independently and as part of a team.
Solid knowledge of basic OSHA laws.

Responsibilities

Work directly with customers on sales, service, customer opportunities, and adjustments.
Create a highly motivated team environment.
Supervise technicians and service personnel, plan and schedule duties, assign work, and follow up on completed assignments.
Coach service department teammates on operational issues.
Evaluate the performance and productivity of service department personnel.
Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
Ensure store safety, including the use and maintenance of safety equipment.
Ensure equipment and hardware are appropriately laid out and positioned within the service department.
Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
Ensure proper inspections are conducted.