Automotive Service Advisor | Commission-Based - Tonkin Family of Dealerships

Gee Automotive Companies•Portland, OR

1d•$48,000 - $120,000•Onsite

About The Position

Tonkin Family Dealerships is seeking a motivated, customer‑focused Service Advisor to join our team. This is a great opportunity for individuals looking to build a rewarding career in the automotive industry. As a Service Advisor, you will serve as the primary point of contact for our customers—guiding them through their vehicle’s service and repair needs, communicating clearly, and ensuring an exceptional experience at every step.

Requirements

High School Diploma or equivalent
Ability to work in a fast-paced environment while maintaining a focus on customer satisfaction
Must be 18 years or older with a valid driver's license and clean driving record
Able to pass a criminal background check and pre-employment drug screen

Nice To Haves

Prior automotive service or customer service experience preferred but not required
Strong communication and interpersonal skills with the ability to interact with customers in a professional and friendly manner

Responsibilities

Greet customers and provide expert guidance on vehicle service needs
Advise customers on available services, repairs, and maintenance options, ensuring they are informed about their vehicle's condition
Accurately create and manage service orders, providing detailed information to the technician team
Work closely with the service department to ensure timely completion of services and repairs
Upsell service products, maintenance packages, and accessories to meet customer needs
Build and maintain strong relationships with customers, ensuring repeat business and high satisfaction
Maintain clear communication with customers about the status of their vehicle and any additional services required
Provide excellent customer service in a high-energy, team-oriented environment

Benefits

Competitive compensation and bonuses
Opportunities for advancement
Comprehensive training program
State-of-the-art facilities
Collaborative team environment
Customer-focused culture
Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
401(k) with Company Match
Generous Paid Time Off that begins accruing from Day 1
Exclusive employee pricing for you and your family on parts, service, and vehicles