Automotive Service Advisor

Van Horn Automotive Group • Stoughton, WI

21d • Onsite

About The Position

Van Horn of Stoughton has an outstanding opportunity for an eager and professional Service Advisor that will establish rapport and trust with the customer and technicians while maximizing our profit opportunities.

Requirements

• High School Diploma or equivalent
• Valid Driver’s License
• Must be organized, reliable, and able to work in a fast-paced environment

Nice To Haves

• Previous customer service experience preferred but not required

Responsibilities

• Greet customers promptly and pleasantly
• Communicates with customers to determine the reason for the visit and the nature of the mechanical problem and/or scheduled maintenance
• Perform vehicle walk around with customer to determine needed repairs.
• Review vehicle maintenance history and make recommendations
• Provide the customer with available options for repairs while explaining the benefits of timely repairs
• Sell recommended service work to customers based upon mechanics diagnosis
• Provide the customer with a written cost estimate of repairs and an estimated time needed for repairs
• Inform dispatcher of incoming work and ensure customer’s needs are understood by the technician
• Follow up with technicians and the parts department on the progress of repairs to ensure timely completion of work
• Notify customers on the status of their vehicle, based on how the customer wants to be informed. (Minimum of 2x per day)
• Verify warranty and service contract coverage and administer claims for qualifying repairs
• Follow up with customers to ensure customer satisfaction
• Review completed work and charges with the customer and/or send a digital invoice for online payment.
• Daily collaboration with the BDC team including prompt response to customer inquiries

Benefits

• Generous paid time off policy including vacation, personal days, and holidays
• No Sunday’s
• Gym/workout reimbursement
• Tuition reimbursement
• Health, Dental Vision, 401k & more!
• Paid volunteer time: 16 hours of paid time off annually to volunteer for organizations of your choice
• Employee discounts on vehicles, parts, and service
• Employee Stock Ownership Program (ESOP)
• Professional work environment
• Promote from within culture
• Community involvement
• Employee referral program
• Holiday parties, brewer game, summer picnic & more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED