Automotive Service Advisor

Lawless Chrysler Dodge Jeep Ram•Woburn, MA

61d•Onsite

About The Position

Automotive Service Advisor Wanted! We are looking for an experienced, process-driven Automotive Service Advisor to join our expanding team across three facilities! If you're a "make it happen" type of person who thrives in a dynamic environment, we want to hear from you! Position Overview: As our Automotive Service Advisor, you will play a critical role in our mission to deliver exceptional customer service and streamline our service operations. You’ll oversee the service experience from start to finish, ensuring efficiency, quality, and customer satisfaction at all three of our locations.

Requirements

Proven experience as an Automotive Service Advisor preferred but not required, with a strong understanding of service processes.
Excellent communication and customer service skills.
Ability to work in a fast-paced environment, managing multiple tasks at once.
Detail-oriented with a focus on maintaining high standards and operational efficiency.
A "make it happen" attitude —you’re a problem solver who takes initiative and drives results.
Team-oriented with the desire to contribute to the success and growth of the company.

Responsibilities

Manage customer service inquiries and facilitate smooth communication between customers and technicians.
Coordinate and oversee service appointments, ensuring a seamless process across all locations.
Implement and maintain efficient service workflows and processes to increase productivity.
Provide customers with clear, accurate estimates and updates on their vehicles.
Work closely with management to improve service performance and expand operations.
Maintain a high level of professionalism and customer service, building long-term relationships with clients.