Automotive Service Advisor - Toyota

Modern Nissan of Hickory•Asheboro, NC

3h•$65,000 - $100,000•Onsite

About The Position

Modern Toyota of Asheboro is seeking an experienced Service Advisor who is interested in growing into a Lane Manager position in the future. We are looking for a knowledgeable, customer-focused professional who understands the service drive, can deliver an exceptional customer experience, and is ready to develop their leadership skills. This is an excellent opportunity for an experienced Service Advisor who wants to build a long-term career in automotive service and eventually take the next step into a Lane Manager role.

Requirements

Previous automotive Service Advisor experience is required.
Strong knowledge of automotive maintenance and repair.
Excellent communication and customer service skills.
Ability to confidently explain automotive repairs and recommendations to customers.
Strong organizational and time-management skills.
Ability to multitask in a fast-paced environment.
Strong attention to detail and accuracy.
Ability to work effectively with technicians, parts personnel, management, and customers.
Professional appearance and positive attitude.
Strong work ethic and ability to hold yourself accountable.
Valid driver's license with a clean driving record.
Willingness to learn, listen, and continue developing professionally.

Nice To Haves

Interested in growing into a Lane Manager position in the future.
Desire to grow into a leadership/Lane Manager position is strongly preferred.
Previous leadership or service-lane management experience is a plus, but not required.
Coachability, trainability, holding yourself accountable, strong work ethic, ability to follow specific instructions and implement systems and processes, not afraid to ask for help, setting personal and professional goals, and never giving up.

Responsibilities

Greet customers promptly and professionally and determine their service needs.
Listen carefully to customers and accurately document vehicle concerns and requested services.
Conduct thorough vehicle walk-arounds and identify additional maintenance or repair needs.
Recommend appropriate maintenance and repairs based on manufacturer recommendations and vehicle condition.
Prepare accurate repair orders and communicate repair recommendations clearly to customers.
Provide customers with accurate estimates for labor, parts, and services.
Maintain consistent communication with customers throughout the repair process.
Explain completed repairs and charges clearly when vehicles are ready for delivery.
Coordinate with technicians, parts personnel, and management to ensure repairs are completed efficiently.
Monitor repair order progress and keep customers informed of any changes or delays.
Maintain strong customer relationships and encourage repeat and referral business.
Meet individual and department performance goals.
Follow dealership processes, manufacturer guidelines, and all applicable policies and procedures.
Assist with maintaining an organized and efficient service drive.
Work with management on process improvements and department goals.
Take on increasing responsibility as you develop toward the future Lane Manager position.
For the right Service Advisor, Modern Toyota of Asheboro intends to provide a career path toward a Lane Manager position.
As you demonstrate your ability to consistently perform, lead by example, communicate effectively, and help drive the success of the service department, you will have the opportunity to take on additional leadership responsibilities and develop the skills necessary to transition into the Lane Manager role.