Lia Toyota Northampton - Automotive Service Advisor

The Lia Group • Northampton, MA

1d • Onsite

About The Position

Lia Toyota Northampton is seeking an experienced Service Advisor to join our team. We are a growing company with a long history of success, offering continuous opportunities for development. We provide competitive wages, generous benefits, and a safety-conscious, drug-free work environment. We are looking for individuals who can contribute to our continued growth and service excellence.

Requirements

• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Excellent oral and written communication skills
• Must have a clean and valid driver's license

Nice To Haves

• Experience as a Service Advisor
• Knowledge and production capabilities that align with the higher end of the compensation range
• Certifications

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Benefits

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Continued education, manufacturer hands-on and web-based training
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED