Automotive Service Advisor
About The Position
The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role involves upholding high standards and company core values, creating a motivated team environment, and working closely with the Service Team to improve performance. The Advisor develops team members through hands-on leadership, executes store processes, and helps provide an industry-leading customer experience. The position also involves working directly with customers on sales, service, customer opportunities, and adjustments; supervising service personnel and technicians; and overseeing scheduling, work assignments, performance, parts inventory, safety, equipment, and inspections.
Requirements
- Minimum of 2 years’ experience in a Service Advisor/Writer role.
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced work environment.
- Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.
- Excellent verbal and written communication skills.
- Ability to develop professional relationships with customers and team members.
- Proven track record of exceeding business objectives.
- Ability to work efficiently both individually and as part of a team.
- Solid knowledge of basic OSHA laws.
- Valid driver's license.
Responsibilities
- Work directly with customers on sales, service, customer opportunities, and adjustments.
- Create a highly motivated team environment.
- Supervise technicians and service personnel, plan and schedule duties, assign work, and follow up on completion of assignments.
- Coach service department teammates on operational issues.
- Evaluate the performance and productivity of service department personnel.
- Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
- Ensure store safety, including use and maintenance of safety equipment.
- Ensure appropriate equipment and hardware layout and positioning within the service department.
- Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
- Ensure that proper inspections are conducted.
- Develop team members and execute store processes to improve service team performance and customer experience.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Employer-paid short- and long-term disability insurance
- Paid time off (vacation/personal)
- Paid bereavement
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
