Automotive Service Advisor

Lindsay GMC Buick Hummer EV • Warrenton, VA

5d • Onsite

About The Position

Lindsay Buick GMC of Warrenton, Virginia, is hiring a Service Advisor to support its growing business. The role involves troubleshooting customer concerns, helping ensure safe and reliable vehicle service, identifying additional service needs, and completing repair-order paperwork. The advisor is expected to provide courteous customer service, keep current with technical publications and service systems, and participate in offered training. The position also includes other duties assigned by the Service Manager, ASM, or Group Leader.

The dealership describes a process-driven work environment and offers training, competitive compensation, and benefits. Prior service-advisor experience is required; experience with CDK and SMART VMA is a plus. The employer is an equal opportunity employer and maintains a drug-free workplace.

Requirements

• Previous experience as a service advisor.
• High school diploma or equivalent.
• Valid driver license in the state where the employee will work and a good driving record.
• Great attitude and high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process-driven environment.
• Outstanding verbal and written communication skills.

Nice To Haves

• Experience with CDK.
• Experience with SMART VMA.

Responsibilities

• Troubleshoot customer concerns using the administrative and technical tools provided.
• Show courtesy toward customers and other employees.
• Stay up to date with technical publications, Service Comm, and Asist terminal operations.
• Make reasonable efforts to ensure safe and honorable vehicle service is delivered as promised the first time.
• Inspect vehicles for additional service opportunities and maintenance needs based on local-area and factory recommendations.
• Participate in factory-sponsored or in-house training programs offered.
• Complete paperwork correctly and attach all required shop forms to the repair-order hard copy.
• Perform other duties assigned by the Service Manager, ASM, or Group Leader.
• Arrive on time, ready to work, and in a clean uniform.

Benefits

• Paid training.
• 401(k) with profit sharing and employer match.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid vacation and paid time off.
• Lucrative compensation plan.
• Employee vehicle purchase program.
• Comprehensive training and competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED