Automotive Service Advisor

Brakes Plus • Surprise, AZ

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and is responsible for maintaining high standards of excellence and embodying company core values while supporting the store’s service department. The role focuses on building a motivated team, improving team performance through an active presence in the store, developing team members, executing store processes, and providing an industry-leading customer experience.

The position also involves working directly with customers, supervising and coaching service personnel, coordinating schedules and assignments, monitoring performance, managing parts and purchases, and maintaining a safe, properly equipped service department.

Requirements

• At least 2 years of experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both independently and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases; update and restock in-house parts as needed.
• Ensure store safety, including use and maintenance of safety equipment.
• Ensure appropriate equipment and hardware layout and positioning in the service department.
• Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
• Ensure proper inspections are conducted.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed