Automotive Service Advisor

Carman Ford • New Castle, DE

3d • Onsite

About The Position

Carman Ford Lincoln in New Castle, DE is looking to add an Automotive Service Advisor to our staff. Family owned and operated for 50+years, we are looking to add another member to our family! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Nice To Haves

• Previous experience at a Ford dealership is a plus

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Benefits

• Competitive Pay
• Flexible Working Hours
• Health, Dental, and Vision Insurance
• PTO & Sick Leave
• 401(K)
• Employee Vehicle Purchase Discounts
• Employee Parts and Labor Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED