Automotive Service Advisor

Frank Leta Automotive Group • Bridgeton, MO

7d

About The Position

The Automotive Service Advisor provides an outstanding customer experience and serves as the first point of contact for service customers. The role involves helping customers understand the repair process, coordinating technician scheduling and inventory needs, and ensuring prompt, courteous, and effective service. Service Advisors support customer inquiries by phone and in person and help create a positive impression of the dealership.

Requirements

• Organized and friendly personality.
• At least 2 years of prior experience as a Service Advisor or Writer.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication skills with customers.
• Professional, well-groomed personal appearance.
• Clean driving record.

Responsibilities

• Oversee the flow of vehicles and customers in the service drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and complete additional assignments that help the dealership make a positive impression.
• Provide concierge support for owner inquiries by phone or in person and ensure customers are handled appropriately.
• Consistently present technicians’ daily time inventory to service customers.
• Distribute work efficiently between technicians.

Benefits

• Great work/life balance.
• Positive and professional work environment.
• Extensive training and growth opportunities.
• Up to 4 weeks of paid vacation and paid holidays.
• Paid maternity and paternity leave.
• Education reimbursement.
• Flexible health insurance with an HSA company contribution.
• Paid life insurance, short-term disability, and long-term disability.
• 401(k) match.
• Medical, dental, and vision benefits.
• Employee-discounted vehicle purchase programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed