Automotive Service Advisor

Sun Auto Tire and Service•Tulsa, OK

66d•$60,000 - $80,000•Onsite

About The Position

Tate Boys Tire & Auto Service, a trusted name since 1936 and part of Sun Auto Tire & Service, is seeking a Service Advisor. This role is crucial in connecting customers with automotive solutions and ensuring their vehicles remain safe and reliable. As the face of the shop, you will be responsible for customer interaction, vehicle inspection, recommending services, preparing quotes, and managing repair orders. The company specializes in a wide range of tires and mechanical repairs, including brakes, suspension, and engine diagnostics. Sun Auto Tire & Service is committed to integrity, excellence, and team development across its national network of brands.

Requirements

High school diploma or equivalent
Must be at least 18 years old
Professional appearance and strong customer service skills
Ability to work in a process-driven environment
Valid driver’s license (or ability to obtain within 30 days of hire)
Ability to work a minimum of five days per week, including Saturdays

Nice To Haves

Prior experience as a Service Advisor highly preferred but not required

Responsibilities

Warmly greeting customers in person and by phone using professional standards.
Listening carefully to customer concerns and thoroughly documenting their needs.
Reviewing service history, inspecting vehicles, and verifying repair requirements.
Recommending products and services confidently and clearly.
Accurately preparing quotes, timelines, and repair orders.
Communicating status updates throughout the day.
Reviewing completed work, explaining warranties, and handling checkout.
Following up on declined services and completed repairs to ensure satisfaction.
Tracking all returns, warranty parts, and core parts for each customer.
Supporting the team with other duties as needed.