Automotive Service Advisor
Volkswagen of Corpus Christi•Corpus Christi, TX
•Onsite
About The Position
Volkswagen of Corpus Christi is seeking an organized, self-disciplined, and self-motivated Service Advisor to manage a busy workload. While automotive experience is helpful, it is not required as training will be provided. The ideal candidate will have prior sales, retail, and/or customer service experience and be comfortable explaining service recommendations to customers.
Requirements
- Previous sales, retail, and/or customer service experience
- Highly organized and able to prioritize without constant supervision
- Self-disciplined, self-motivated, and accountable
- Able to work in a fast-paced environment while being pulled in multiple directions
- Strong follow-through and attention to detail
- Clear, professional communication skills
- Comfortable explaining options and making service recommendations
- Able to remain calm and professional under pressure
- Comfortable using computers, texting, and email
- Willing to learn automotive maintenance, repairs, and Volkswagen processes
- Valid driver’s license and acceptable driving record
- Available to work Saturdays as scheduled
Nice To Haves
- Automotive experience
- Experience in automotive service, retail, hospitality, restaurants, insurance, wireless sales, or another fast-paced customer-facing position
Responsibilities
- Greet customers and discuss their vehicle concerns
- Accurately document customer concerns and prepare repair orders
- Review technician inspections, estimates, and repair timelines
- Explain recommended maintenance and repairs clearly
- Help customers understand their options and make informed decisions
- Obtain authorization before additional work is performed
- Keep customers updated throughout the repair process
- Coordinate with technicians, parts personnel, and service management
- Follow up with customers and help resolve concerns
- Maintain accurate records and close repair orders promptly
- Manage multiple customers, repair orders, calls, texts, and deadlines throughout the day
Benefits
- Hands-on training
- Competitive performance-based pay
- Benefits for eligible employees
- Opportunity to build a long-term career in the automotive industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
