Automotive Service Advisor

Tuffy Tire & Auto 10013•Grand Haven Charter Township, MI

63d•$60,000 - $90,000•Onsite

About The Position

We firmly believe that our success is a direct reflection of our talented Automotive Service Advisors. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and work ethic, Tuffy is the right team for you.

Requirements

Maintain a positive, energetic attitude throughout the day
Willing to serve customers
Ability to close a sale by educating customers on their vehicle needs and informing them of their options.
Valid driver’s license with an acceptable driving record
Nothing is more important to us than having a good attitude, good character, and a strong work-ethic.
If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team!

Nice To Haves

Two years of experience in an auto repair facility is a plus

Responsibilities

Make Customer Satisfaction number one
Identify primary concerns and determine customer needs through open-ended questions
Professionally introduce the Courtesy Inspection (multi-point inspection) offering solutions and benefits
Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment

Benefits

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Paid time off
Training & development
Tuition assistance
Vision insurance
Wellness resources
Paid Holidays and Paid Time Off (1 week earned every 6 months).
Careers Advancement Opportunities - we are always looking to promote from within!
Reimbursement for any successfully completed ASE certifications
Closed on Sundays & Major Holidays
Competitive Compensation with bonus incentives