Automotive Service Advisor

Brakes Plus • San Tan Valley, AZ

7d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role focuses on upholding high standards of excellence and company core values, creating a motivated team environment, and working with the Service Team to improve performance through hands-on leadership, team development, and execution of store processes. The position also helps ensure an industry-leading customer experience.

The Service Advisor works directly with customers on sales, service, customer opportunities, and adjustments; supervises and coaches service personnel; plans and schedules work; evaluates team performance and productivity; manages parts inventory and purchases; and promotes compliance with safety procedures and proper inspection practices.

Requirements

• At least 2 years of experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently both individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create a highly motivated team environment.
• Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on completion of assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure equipment and hardware are properly laid out and positioned within the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure proper inspections are conducted.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed