Automotive Service Advisor - Joe Cooper Ford of Edmond
About The Position
Our Service Advisors are the center of communication for service/repair activities and the liaison between customers, managers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He/she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
Requirements
- High school diploma or GED required
- At least one year of dealer-level or large facility experience
- Unrestricted driver's license and a clean driving record
- Strong technical and customer service performance record
- Ability to work productively in a fast-paced team environment
- Positive attitude
- Professional appearance
- Great communication skills
- Ability to deliver world-class customer service
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Basic computer and internet skills
Nice To Haves
- Some post-secondary automotive training or experience
- Post-secondary automotive training or equivalent work experience preferred
- One year of dealer-level or large facility experience preferred
- Broad scope of automotive mechanical/electrical knowledge
- Experience with CDK and/or X-Time preferred
Responsibilities
- Serve as the center of communication for service/repair activities.
- Act as a liaison between customers, managers, and technicians.
- Be the primary point-of-contact for all automotive service and repair matters.
- Listen and thoroughly understand customer problems.
- Arrange for appropriate service/repairs.
- Set and manage customer and technician expectations regarding service delivery.
- Inform customers about needed repairs and recommended maintenance.
- Ensure customer satisfaction with the repair process.
Benefits
- Medical
- Dental
- Vision
- Life and AD&D
- Disability
- EAP
- 401(k)
- PTO
- Paid Vacation
- Paid Holidays
- Employee Discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
