Automotive Service Advisor - Bob Howard

Group 1 Automotive, Inc. • Oklahoma City, OK

2d • Onsite

About The Position

Group 1 Automotive is hiring Service Advisors for multiple Bob Howard high‑volume dealership locations in Oklahoma City and Edmond. This role is ideal for driven professionals who thrive in a busy service environment, enjoy working directly with customers, and can confidently recommend maintenance and repair services. Service Advisors act as the primary connection between customers and the service team—explaining vehicle needs, upselling recommended services, and delivering a smooth, professional experience. Strong communication skills, vehicle maintenance aptitude, and the ability to handle volume are key to success. If you’re organized, energetic, and motivated by results, this is an opportunity to grow your career with a respected automotive group.

Requirements

• Valid driver’s license and acceptable driving record
• High school diploma or equivalent required
• Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment preferred
• Strong knowledge of automotive maintenance, repair processes, and vehicle systems
• Excellent customer service and communication skills, with the ability to explain technical information in a clear, professional manner
• Proven ability to upsell recommended maintenance and repairs based on vehicle needs
• Strong organizational skills with the ability to manage multiple customers and tasks in a fast-paced environment
• Proficiency with dealership management systems (such as CDK, Reynolds & Reynolds, or similar) and basic computer skills
• Ability to work collaboratively with technicians, parts staff, and management

Nice To Haves

• additional automotive training or certifications are a plus

Responsibilities

• Schedule and confirm service appointments to ensure an efficient customer experience
• Create accurate, transparent repair orders with detailed cost and time estimates
• Serve as the primary liaison between customers, technicians, and parts teams
• Provide timely updates and clear communication throughout the repair process
• Review inspections and confidently recommend maintenance and repair services
• Maintain strong product, warranty, and service knowledge
• Accurately document customer interactions and service details in the system

Benefits

• Monthly base pay of $2,500, plus performance‑based commission
• Estimated total monthly earnings range: $4,000–$9,000+
• Performance‑driven pay structure that rewards customer satisfaction, productivity, and quality service
• Ongoing training, coaching, and support in a high‑volume service environment
• Opportunities for long‑term growth within Group 1 Automotive
• Health, Dental, Vision, Life, and Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED