Automotive Service Advisor

Brakes Plus • Cheyenne, WY

6d

About The Position

The Automotive Service Advisor reports to the Store Manager and supports service department operations by upholding high standards of excellence and company values. The role involves fostering a motivated team environment and working hands-on with the Service Team to improve performance, develop team members, execute store processes, and deliver an industry-leading customer experience.

The Service Advisor works directly with customers on sales, service, customer opportunities, and adjustments; supervises technicians and service personnel; and oversees scheduling, work assignments, and follow-up. The role also includes coaching team members, evaluating service department performance and productivity, managing parts inventory and purchases, maintaining safety and equipment standards, and ensuring proper inspections are conducted.

Requirements

• At least 2 years of experience in a Service Advisor/Writer role.
• Outstanding leadership and store management skills.
• Ability to work in a fast-paced work environment.
• Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
• Excellent verbal and written communication skills.
• Ability to develop professional relationships with customers and team members.
• Proven track record of exceeding business objectives.
• Ability to work efficiently individually and as part of a team.
• Solid knowledge of basic OSHA laws.
• Valid driver's license.

Responsibilities

• Work directly with customers on sales, service, customer opportunities, and adjustments.
• Create and maintain a highly motivated team environment.
• Supervise technicians and service personnel, plan and schedule their duties, assign work, and follow up on completed assignments.
• Coach service department teammates on operational issues.
• Evaluate the performance and productivity of service department personnel.
• Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
• Ensure store safety, including the use and maintenance of safety equipment.
• Ensure proper equipment and hardware layout and positioning in the service department.
• Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
• Ensure that proper inspections are conducted.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Employer-paid short- and long-term disability insurance
• Paid time off (vacation/personal)
• Paid bereavement leave
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed