Automotive Service Advisor
About The Position
The Automotive Service Advisor reports to the Store Manager and supports service department operations by upholding high standards of excellence and the company’s core values. The role focuses on building a motivated team and improving team performance through hands-on leadership, team development, and consistent execution of store processes while delivering an industry-leading customer experience. The advisor works directly with customers on sales, service, customer opportunities, and adjustments; supervises technicians and service personnel; organizes and assigns work; coaches teammates; and evaluates department performance and productivity. The role also oversees parts inventory and purchases, store and shop safety, safety equipment, equipment layout, and proper inspections.
Requirements
- Minimum of 2 years of experience in a Service Advisor/Writer role.
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced work environment.
- Strong organizational and detail-oriented skills, with the ability to mentor others to ensure efficiency.
- Excellent verbal and written communication skills.
- Ability to develop professional relationships with customers and team members.
- Proven track record of exceeding business objectives.
- Ability to work efficiently independently and as part of a team.
- Solid knowledge of basic OSHA laws.
- Valid driver's license.
Responsibilities
- Work directly with customers on sales, service, customer opportunities, and adjustments.
- Create a highly motivated team environment.
- Supervise technicians and service personnel, plan and schedule duties, assign work, and follow up on assignment completion.
- Coach service department teammates on operational issues.
- Evaluate the performance and productivity of service department personnel.
- Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
- Ensure store safety, including the use and maintenance of safety equipment.
- Ensure equipment and hardware are appropriately laid out and positioned within the service department.
- Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
- Ensure proper inspections are conducted.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Employer-paid short- and long-term disability insurance
- Paid time off (vacation/personal)
- Paid bereavement
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
