Automotive Service Advisor
About The Position
Mercedes-Benz of Shreveport is seeking an Experienced Service Advisor to join our high-performing service team. The ideal candidate is customer-focused, organized, and passionate about delivering a world-class ownership experience. As the primary point of contact between our customers and service department, you will play a critical role in building trust, communicating repair recommendations, and ensuring complete customer satisfaction. This position is ideal for a proven automotive Service Advisor with a track record of delivering exceptional customer service, increasing customer retention, and achieving strong sales performance in a dealership environment.
Requirements
- 2+ years of automotive Service Advisor experience in a dealership environment.
- Strong customer service and relationship-building skills.
- Proven ability to sell maintenance and repair recommendations.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Proficiency with dealership management systems and service software.
- Valid driver's license with an acceptable driving record.
- Professional appearance and demeanor consistent with a luxury automotive brand.
Responsibilities
- Greet service customers promptly and professionally.
- Listen to customer concerns and accurately document vehicle service needs.
- Schedule appointments and manage service workflow efficiently.
- Prepare repair orders and ensure accurate service write-ups.
- Communicate repair recommendations, maintenance needs, and associated costs to customers.
- Maintain regular communication with customers regarding vehicle status and completion timelines.
- Coordinate with technicians and service management to ensure efficient repairs.
- Review completed repairs with customers and explain services performed.
- Upsell recommended maintenance and repair services based on manufacturer guidelines and vehicle condition.
- Deliver an exceptional customer experience that promotes loyalty and repeat business.
- Resolve customer concerns professionally and in a timely manner.
- Maintain CSI (Customer Satisfaction Index) goals and departmental performance standards.
- Follow all dealership policies, procedures, and manufacturer requirements.
Benefits
- Competitive compensation plan
- Medical, dental, and vision insurance
- Paid time off and holidays
- Employee vehicle purchase program
- Ongoing training and career development
- Opportunities for advancement
- Supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
