Automotive Service Advisor

Sheehy Ford Gaithersburg • Gaithersburg, MD

10d

About The Position

Sheehy Auto Stores is seeking Service Advisors to provide customer service in its dealership service department. The role welcomes customers, schedules appointments, communicates repair needs to service technicians, and serves as a liaison between customers and the service team. Advisors explain and recommend services, provide repair estimates, oversee customer updates and vehicle pickup, and help ensure customer satisfaction. Compensation is based on experience and performance, with a stated range of $50,000 to $200,000.

Requirements

• Strong customer communication skills, both in person and on the phone.
• Strong organizational skills.
• Ability to manage a fast-paced work environment with limited supervision.
• Comply with federal, state, and local laws and company policies for safeguarding customer, company, and manufacturer information and protecting customers' vehicles and property.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
• Valid driver's license.

Nice To Haves

• Previous experience as a Service Advisor.
• Proficiency with Reynolds & Reynolds or a similar DMS.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and communicate their repair needs to technicians.
• Present recommended or additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Follow dealership policy regarding customer vehicle care and operation.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid maternity and paternity leave after one year of employment
• Paid training
• Career advancement opportunities
• 401(k)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed