Automotive Service Advisor

Zanesville Auto Group•Zanesville, OH

About The Position

Zanesville Toyota is seeking three Automotive Service Advisors for its fast-growing import dealership. The dealership emphasizes integrity, hard work, and care for employees, customers, and business partners, and offers performance-based pay with significant earning potential. The role oversees service orders and Drive Lane flow, supports customers throughout their service experience, coordinates technician work, and helps ensure the effective operation of the service department. The employer is an equal opportunity employer and prohibits discrimination and harassment on protected grounds.

Requirements

Organized and friendly personality.
Demonstrated ability to manage others.
Time management skills.
Strong communication skills with customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Valid driver’s license.

Nice To Haves

Experience with auto repair and maintenance is preferred.
A salesperson interested in moving to the next level as a service advisor is a plus.

Responsibilities

Oversee service orders and the flow of the Drive Lane.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and carry out assignments that leave a positive impression.
Provide concierge support for owner inquiries by phone or in person.
Ensure technicians’ time is consistently sold to service customers and distribute work efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain the Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems and order parts and tools as necessary.
Oversee warranty claim administration, and train and supervise the service department.
Perform an M.P.I. on every customer and internal car.
Reinforce company policies and adhere to company standards.
Encourage compliance with applicable laws and regulations.
Maintain a good working relationship with the factory and foster positive employee relations.