Automotive Service Advisor

Lithia & Driveway•Reno, NV

11d

About The Position

Lithia Subaru of Reno is hiring an Automotive Service Advisor to assist customers throughout the vehicle service process. The advisor answers calls, greets customers, identifies service concerns, explains recommended work, costs, and completion timing, and obtains customer approval. The role includes assessing vehicles, preparing repair orders in the ADP system, coordinating with technicians, keeping customers informed during repairs, processing payments, and returning completed vehicles to customers. The position requires split-week shifts, including Saturdays. The employer describes the position as offering monthly pay of $5,000–$13,000 and a benefits package supporting employees and their families.

Requirements

Automotive knowledge.
At least 2 years of Service Advisor experience.
At least 1 year of typing experience or ability to type efficiently to enter repair orders.
Mathematical ability to calculate service costs and count change.
Basic computer skills.
Acceptable driving record.
Valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years old.
Ability to work split-week shifts, including Saturdays.

Responsibilities

Answer incoming telephone calls in a friendly, professional manner and follow Incoming Telephone Calls standards.
Follow the Initial Customer Contact (ICC) process and greet customers professionally.
Identify and confirm customer concerns and offer resolutions.
Explain required work, its cost, and expected completion time to customers.
Assess customer needs by conducting vehicle walk-arounds and obtain agreement for service needs.
Offer a multi-point inspection and obtain approval to review its findings and associated prices.
Write accurate repair orders using the ADP system.
Provide accurate estimates that support the upfront pricing guarantee.
Obtain approval before proceeding with additional service requests.
Dispatch repair orders to technicians according to department policy and cost-control methods.
Communicate with technicians to understand services required and performed.
Follow up with customers during vehicle repairs or servicing to provide status updates.
Follow the Customer Delivery (CD) process.
Receive and process cash or credit payments for services performed.
Deliver completed vehicles promptly and professionally to customers.
Complete the Sales 2 Service process by welcoming the customer and explaining what the dealership will provide.