Automotive Service Advisor - Leadership & Management Track
About The Position
Halcyon Horizon is seeking an experienced Automotive Service Advisor for their South Bay, CA location. This full-time position offers a unique leadership and management track. Initially, you will serve as a Service Advisor, learning the company's systems and standards while working with an established team. The company is specifically looking for individuals with the ambition and ability to advance into a Shop Manager role in the near future, with increased responsibility and compensation. This role is designed for someone who wants to prove their leadership capabilities and grow within a developing organization.
Requirements
- A builder's mindset—you naturally look for opportunities to improve the business instead of waiting to be told what needs attention
- 2+ years of automotive service advisor experience
- Strong customer communication and sales skills
- Ability to build trust rather than simply "sell repairs"
- Organized, accountable, and process-driven
- Comfortable working closely with technicians and managing workflow
- Someone who sees problems and takes action
- Desire to grow into greater responsibility and leadership
Nice To Haves
- Bilingual English/Spanish preferred
- Previous experience as a Senior Service Advisor, Assistant Manager, or Shop Manager is strongly preferred
- Automotive technical knowledge is also highly valued
Responsibilities
- Build strong customer relationships through honest recommendations and exceptional service
- Write estimates, present repair recommendations, and help customers make informed decisions
- Work closely with technicians to maintain an efficient and productive workflow
- Ensure Digital Vehicle Inspections (DVIs) are completed and communicated effectively
- Help manage scheduling, car count, workflow, and customer expectations
- Follow up with customers and help turn recommendations into approved work
- Maintain strong organization and communication at the front counter
- Learn and help improve our operating processes
- Take ownership when you see something that needs attention
- Develop the skills and experience necessary to lead an entire location
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Competitive salary
- Competitive guaranteed hourly/base compensation based on experience
- Uncapped performance bonus opportunity
- Medical insurance
- Paid holidays
- 401(k) program
- Leadership development and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
