Automotive Service Advisor - Leadership & Management Track
About The Position
Halcyon Horizon is seeking an experienced Automotive Service Advisor for their Leadership & Management Track. Initially, you will work as a Service Advisor, learning the company's systems and standards. However, this role is designed for individuals with the ambition and capability to advance into a Shop Manager position with increased responsibility and compensation. The company is investing in its facilities, people, technology, and operating systems to build high-performing automotive repair shops. This is an opportunity to prove your leadership potential and grow within a developing organization.
Requirements
- A builder's mindset—you naturally look for opportunities to improve the business instead of waiting to be told what needs attention
- 2+ years of automotive service advisor experience
- Strong customer communication and sales skills
- Ability to build trust rather than simply "sell repairs"
- Organized, accountable, and process-driven
- Comfortable working closely with technicians and managing workflow
- Someone who sees problems and takes action
- Desire to grow into greater responsibility and leadership
Nice To Haves
- Bilingual English/Spanish preferred
- Previous experience as a Senior Service Advisor, Assistant Manager, or Shop Manager is strongly preferred
- Automotive technical knowledge is also highly valued
Responsibilities
- Build strong customer relationships through honest recommendations and exceptional service
- Write estimates, present repair recommendations, and help customers make informed decisions
- Work closely with technicians to maintain an efficient and productive workflow
- Ensure Digital Vehicle Inspections (DVIs) are completed and communicated effectively
- Help manage scheduling, car count, workflow, and customer expectations
- Follow up with customers and help turn recommendations into approved work
- Maintain strong organization and communication at the front counter
- Learn and help improve our operating processes
- Take ownership when you see something that needs attention
- Develop the skills and experience necessary to lead an entire location
Benefits
- Competitive guaranteed hourly/base compensation based on experience
- Uncapped performance bonus opportunity
- Medical insurance
- Paid time off
- Paid holidays
- 401(k) program
- Leadership development and advancement opportunities
- Opportunity for advancement
- Training & development
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
