Automotive Service Advisor

Crown Acura • Clearwater, FL

6d

About The Position

Crown Acura is hiring an experienced Automotive Service Advisor. The role involves daily interaction with customers and dealership staff, including service technicians and managers, parts associates and managers, and sales associates and managers. A friendly, outgoing manner and excellent customer service skills are essential. The position requires at least one year of automotive service advisor experience and includes meeting sales and customer satisfaction objectives, coordinating service appointments, documenting vehicle concerns and repair orders, recommending service, explaining costs and completed work, and maintaining quality control. Work may regularly involve weekend days, and the schedule is determined by management and business needs.

Crown Automotive Group is a family-owned dealership group headquartered in St. Petersburg, Florida, with other locations in Florida, Tennessee, and Ohio. The company describes its culture as employee-centric, emphasizing well-being, growth, transparency, collaboration, and respect. It offers opportunities for growth and advancement and opportunities to serve the community.

Requirements

• At least one year of experience as an automotive service advisor; the posting also describes the desired experience as one to three years.
• Basic knowledge of automotive repairs.
• Proficiency with computers.
• Ability to operate both standard and automatic vehicles.
• Ability to explain technical repairs to customers in non-technical terms.
• Ability to identify the primary item the customer wants repaired and analyze customers’ problems and needs.
• Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods.
• Friendly and outgoing manner.
• Demonstrated customer service skills.
• Strong work ethic and ability to work a predictable, consistent schedule determined by management and business needs.
• Strong attention to detail.
• Ability to pass pre-employment checks, including reference checks, motor vehicle record checks, and drug testing.
• Current, valid driver’s license and clean driving record.
• Ability to verify eligibility to work in the USA.

Responsibilities

• Meet predetermined service sales objectives.
• Meet predetermined customer satisfaction score objectives (CSI).
• Schedule service appointments and obtain customer and vehicle data before arrival.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Accurately and clearly write or enter vehicle problems on repair orders, in writing or by computer.
• May test drive vehicles.
• Recommend additional necessary service.
• Provide complete and accurate written cost estimates for labor and parts.
• Maximize product knowledge.
• Explain completed work to customers.
• Implement and maintain the quality control process.
• Perform other duties as required by the job description and company or department needs.

Benefits

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• Short- and long-term disability coverage.
• Life insurance.
• Flexible spending accounts.
• 401(k) with company match.
• Stability of an established company.
• Opportunity for growth and advancement.
• Opportunities to serve the community.
• Safe and environmentally conscious work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed