Automotive Service Advisor

Szott M • White Lake, MI

9d • Onsite

About The Position

Szott M-59 Jeep is seeking an experienced Automotive Service Advisor / Service Writer to join our growing service department. We offer excellent earning potential, long-term career opportunities, and a positive team environment where employees are valued. The Service Advisor is the main point of contact between customers and technicians. This position requires excellent communication, organization, sales ability, and a commitment to delivering an exceptional customer experience.

Requirements

• Minimum of two years of automotive service advisor or service writer experience
• At least one year of experience at a Stellantis-branded dealership
• Proven success in automotive service sales and customer satisfaction
• Excellent communication, organization, and time-management skills
• Ability to manage multiple repair orders in a fast-paced environment
• Valid driver’s license with an acceptable driving record
• Ability to complete applicable background and drug screenings

Nice To Haves

• Tekion, DealerConnect, Mopar, or Jeep experience is preferred

Responsibilities

• Greet customers and accurately document their vehicle concerns
• Create and manage repair orders
• Perform test drives when appropriate to help verify symptoms
• Review technician findings and explain recommended repairs
• Provide accurate estimates for parts, labor, and completion times
• Obtain authorization and keep customers updated throughout the repair process
• Recommend factory-scheduled maintenance and needed services
• Coordinate customer-pay, factory-warranty, and extended-warranty repairs
• Maintain Customer Satisfaction Index standards established by Stellantis

Benefits

• $65,000–$130,000 annual earning potential
• 401(k) with employer matching
• Health, dental, and vision insurance
• Paid time off and training
• Employee discounts
• Flexible scheduling
• Professional development and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed