Automotive Service Advisor

Auto Care Central • Grand Prairie, TX

26d

About The Position

We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth.

Requirements

• Enjoy working directly with customers and building long term relationships
• Are comfortable presenting recommendations and asking for the sale
• Stay organized and calm while managing multiple vehicles and customers
• Follow processes and scripts consistently without cutting corners
• Take ownership of the full customer experience from start to finish
• Have valid TX drivers license

Nice To Haves

• Have experience with Tekmetric shop management software

Responsibilities

• Open and close the shop
• Greet customers professionally and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelines
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
• Present repair estimates to customers and gain customer authorization
• Follow all intake, documentation, follow up, and delivery procedures
• Ensure a positive final experience through quality control, delivery review, and post service follow up

Benefits

• Locally Owned Business
• Team oriented environment
• Opportunity for Growth
• Flexibility
• Competitive Compensation
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees