Automotive Service Advisor

Antwerpen Automotive • Eldersburg, MD

5d • $40,000 - $100,000

About The Position

Antwerpen Chevrolet is seeking a dedicated and knowledgeable Service Advisor to join its team in Eldersburg, Maryland. The Service Advisor is the primary point of contact between customers and the service department, working to provide an exceptional service experience. The role involves understanding customer needs, coordinating service appointments, and facilitating communication between customers and technicians to support timely, quality service delivery.

Requirements

• Previous experience as a service advisor in an automotive dealership or service center is preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of automotive service practices and terminology.
• Proficiency with computer systems and software used in automotive service departments.
• Customer-focused attitude and problem-solving abilities.
• Valid driver's license.
• Must be at least 18 years old and authorized to work in the United States.
• Must be insurable by the company and pass a mandatory background check and drug screen.

Nice To Haves

• Previous experience as a service advisor in an automotive dealership or service center.

Responsibilities

• Greet customers promptly and courteously and assess their service needs.
• Explain vehicle problems and recommended services to customers in clear terms.
• Prepare and present repair orders and service estimates.
• Schedule service appointments and manage workflow between customers and service technicians.
• Maintain accurate records of customer interactions, payments, and vehicle service history.
• Address customer concerns and follow up to ensure satisfaction.
• Collaborate with the parts department to ensure necessary components are available for repairs.
• Stay updated on Hyundai products, services, and industry standards to provide informed recommendations.

Benefits

• Competitive salary ranging from $40,000 to $100,000 per year, paid bi-weekly.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Opportunities for professional growth and career development.
• Employee discounts on vehicles and services.
• Supportive and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed