Automotive Service Advisor
About The Position
The Automotive Service Advisor reports to the Store Manager and helps lead operations in the store’s service department. The role is responsible for upholding high standards of excellence and company values, fostering a motivated team environment, and working closely with the Service Team to improve performance. This includes developing team members, executing store processes, and delivering an industry-leading customer experience. The position works directly with customers on sales, service, customer opportunities, and adjustments. It also supervises service personnel and technicians, coordinates and follows up on their work, coaches teammates, evaluates performance and productivity, manages parts inventory and outside purchases, and helps ensure safe, compliant, and properly equipped shop operations. The advisor also ensures that appropriate inspections are conducted.
Requirements
- Minimum of 2 years’ experience in a Service Advisor/Writer role.
- Outstanding leadership and store management skills.
- Ability to work in a fast-paced work environment.
- Highly organized and detail-oriented, with the ability to mentor others to ensure efficiency.
- Excellent verbal and written communication skills.
- Ability to develop professional relationships with customers and team members.
- Proven track record of exceeding business objectives.
- Ability to work efficiently both individually and as part of a team.
- Solid knowledge of basic OSHA laws.
- Valid driver’s license.
Responsibilities
- Work directly with customers on sales, service, customer opportunities, and adjustments.
- Create and maintain a highly motivated team environment.
- Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on assignments.
- Coach service department teammates on operational issues.
- Evaluate the performance and productivity of service department personnel.
- Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
- Ensure store safety, including the use and maintenance of safety equipment.
- Ensure equipment and hardware are properly laid out and positioned in the service department.
- Supervise the shop area, equipment, and teammates to ensure compliance with company safety procedures.
- Ensure proper inspections are conducted.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Employer-paid short- and long-term disability insurance
- Paid time off (vacation/personal)
- Paid bereavement
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
