Automotive Service Advisor

Sun Auto Tire and Service•Fort Worth, TX

9d•Onsite

About The Position

Sune Auto Tire & Service is looking for a Sales and Service Advisor who is passionate about providing exceptional customer service and has a strong interest in the automotive industry. This role is ideal for individuals who enjoy customer interaction, sales, problem-solving, and working as part of a team. As a Sales & Service Advisor, you will be the primary point of contact for customers, helping them understand their vehicle needs, recommending solutions, and ensuring a smooth and professional service experience from start to finish. Sun Auto Tire & Service is a leading provider of automotive services, operating under a family of trusted brands across the country, serving communities with integrity, excellence, and a commitment to developing their team.

Requirements

High School Diploma or equivalent
Must be at least 18 years of age
Professional appearance and proven ability to work in a process driven environment
Possess valid driver’s license
Ability to work a minimum of five days, including Saturday

Nice To Haves

Prior experience as a Service Advisor is highly preferred, but not required

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers.
Other duties as assigned