Automotive Service Advisor

Brakes Plus•Grand Junction, CO

About The Position

The Automotive Service Advisor reports to the Store Manager and supports operations in the store’s service department. The role is responsible for maintaining high standards of excellence and embodying the company’s core values. The advisor helps create a motivated team environment and works hands-on with the Service Team to improve performance by developing team members, executing store processes, and delivering an industry-leading customer experience. The position involves working directly with customers on sales, service, customer opportunities, and adjustments; supervising and coaching technicians and service personnel; scheduling and assigning work; and following up on assignments. The advisor also evaluates service department performance and productivity, manages parts inventory and outside purchases, maintains safety standards and equipment, oversees the shop area and equipment for compliance with company safety procedures, and ensures proper inspections are conducted. The company offers an annual salary of $50,000–$70,000 and a benefits program that includes medical, dental, vision, and life insurance; a 401(k) retirement plan; employer-paid short- and long-term disability insurance; paid time off; paid bereavement; and paid holidays.

Requirements

Minimum of 2 years’ experience in a Service Advisor/Writer role.
Outstanding leadership and store management skills.
Ability to work in a fast-paced work environment.
Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
Excellent verbal and written communication skills.
Proven track record of exceeding business objectives.
Ability to work efficiently both individually and as part of a team.
Solid knowledge of basic OSHA laws.
Valid driver's license.

Responsibilities

Work directly with customers on sales, service, customer opportunities, and adjustments.
Create a highly motivated team environment.
Supervise technicians and service personnel, plan and schedule duties, assign work, and follow up on assignment completion.
Coach service department teammates on operational issues.
Evaluate the performance and productivity of service department personnel.
Manage parts inventory and outside purchases, and update and restock in-house parts as needed.
Ensure store safety, including the use and maintenance of safety equipment.
Ensure appropriate equipment and hardware layout and positioning within the service department.
Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
Ensure that proper inspections are conducted.