Automotive Service Advisor
Baker Chevrolet GMC (Big Rapids)•Green Charter Township, MI
•Onsite
About The Position
Service Advisor – Baker Automotive Group Big Rapids At Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us. Our service team in Big Rapids, MI is seeking a high-energy Service Advisor to join our high-performing team of service professionals. If you have a proven track record of serving customer needs while delivering the highest levels of satisfaction, our Big Rapids team wants you!
Requirements
- Experience in a Dealership service department or automotive repair shop.
- A current valid driver’s license and insurability rating is required.
- High School Diploma or equivalent
Nice To Haves
- Experience with the CDK dealer management system is a bonus.
- College experience is a plus.
Responsibilities
- Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.
- Learn your product to be a credible resource for your customers.
- Thoroughly assess customer needs and present the appropriate services.
- Champion the multi-point inspection process and review results with every customer.
- Organize and present estimates that make customers want to invest in their vehicles.
- Manage your book of business making sure vehicles get through the shop on schedule.
- Ensure customers stay informed with up-to-date progress and changes in status.
- Insist on keeping your paperwork organized and current.
- Understand and stay compliant with the manufacturer warranty and policy & procedures.
Benefits
- Full-time position with base pay and performance bonus
- Health, dental, life and vision insurance
- 401(k)
- Paid Time-Off
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
