Automotive Service Advisor - South Austin
About The Position
Join Group 1 Automotive, a Fortune 250 automotive retailer, and become part of a team that is committed to delivering exceptional customer experiences. We are looking for customer-focused, motivated, and professional Automotive Service Advisors to join our high-performing service teams. As the primary point of contact between our customers and service department, you'll build lasting relationships, provide trusted guidance, and help customers maintain their vehicles with confidence. If you're passionate about customer service and enjoy working with people in a fast-paced environment, we'd love to hear from you. We are accepting resumes at the following locations: Group1 Ford of South Austin, Group1 Kia South Austin, Mercedes-Benz of South Austin.
Requirements
- Previous Automotive Service Advisor experience required.
- Excellent customer service, communication, and relationship-building skills.
- Strong sales aptitude with the ability to recommend maintenance and repairs needed.
- Positive attitude, professional appearance, and strong work ethic.
- Ability to multitask and perform in a fast-paced environment.
- Basic computer and technology skills.
- Goal-oriented with a desire to achieve performance objectives.
- High School Diploma or equivalent required.
- Valid driver's license and acceptable driving record.
Nice To Haves
- Previous dealership experience is strongly preferred.
Responsibilities
- Greet customers promptly and professionally, ensuring an outstanding service experience from start to finish.
- Listen to customer concerns and accurately document vehicle service needs.
- Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
- Communicate repair recommendations, costs, and timelines clearly and effectively.
- Coordinate with technicians to ensure efficient workflow and timely vehicle delivery.
- Keep customers informed throughout the repair process.
- Review completed work with customers and explain services performed.
- Maintain strong customer relationships to encourage repeat and referral business.
- Consistently meet or exceed customer satisfaction and sales performance goals.
- Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and business partners.
Benefits
- Competitive Pay Plan
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
