OTC Automotive Service Advisor

Grubbs Nissan of Tulsa•Tulsa, OK

4h•Onsite

About The Position

As an Automotive Service Advisor, you will be the first point of contact for customers requiring automotive maintenance or repairs. You will listen to customers’ concerns, understand vehicle issues, and coordinate service appointments. Your goal is to ensure exceptional customer service by providing accurate estimates, recommending necessary repairs, and maintaining clear communication throughout the service process.

Requirements

Proven experience as an Automotive Service Advisor or similar role in the automotive industry.
Strong customer service and communication skills.
Excellent organizational and multitasking abilities.
Proficiency in automotive systems and diagnostics.
Knowledge of vehicle maintenance and repair processes.
Ability to work well under pressure and resolve conflicts effectively.

Nice To Haves

Familiarity with automotive service software and tools.
Sales experience or ability to upsell services and products.

Responsibilities

Greet customers and conduct initial inspections of vehicles to understand issues.
Listen carefully to customer concerns and document them accurately.
Provide explanations and recommendations regarding repairs and maintenance.
Schedule service appointments and ensure efficient use of workshop resources.
Coordinate with service technicians to prioritize repairs based on customer needs and workshop capacity.
Follow up with customers during and after service to ensure satisfaction.
Prepare accurate cost estimates for labor and parts based on technician assessments and service manuals.
Explain estimates to customers, addressing any questions or concerns they may have.
Create and maintain detailed service records and documentation.
Process invoices and payments accurately.
Manage warranty claims and paperwork as required.
Stay updated on automotive technology and service trends.
Provide basic technical advice to customers when appropriate.
Educate customers on maintenance and care requirements to prolong vehicle lifespan.
Recommend preventive maintenance based on vehicle history and manufacturer guidelines.