Automotive Service Advisor
About The Position
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners in the driveway to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. Commonwealth Motors has been a family owned and operated business since 1991. Our employees have always been the main focus in helping to grow our business into the largest dealer group north of Boston. A proud member of the Commonwealth and of Lawrence, MA, we also recognize the value of giving back to the community. That’s why we’ve given back to a variety of local charities and youth organizations throughout the 30+ years we’ve been in business. The customer always comes first but without great employees we could not achieve this.
Requirements
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Valid driver's license and Clean driving record
Nice To Haves
- CDK experience a plus
- Bilingual is a plus
Responsibilities
- Ensure that customers receive prompt, courteous, and effective service in the drive lane
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Communicate with technicians and report back to the customer with all recommendations
- Provide the customer with a level of service that will keep them coming back
Benefits
- Medical and Dental
- 401K Plan with match
- Paid time off and vacation
- Growth opportunities
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
