Automotive Service Advisor
About The Position
Customer Service Advisor – Automotive (No Experience Needed) Location: Hudson, Iowa Are you passionate about helping people and making their day better? At Bill Colwell Ford, we’re not just in the business of servicing vehicles—we’re in the business of serving people. We’re looking for a Customer Service Advisor who excels at creating great experiences. You don’t need automotive experience—we’ll teach you that. What we do need is someone who brings energy, empathy, and organization to every customer interaction. Whether you’ve worked in retail, hospitality, or another service industry, if you're ready to bring your customer service skills to a growing team, this could be your next great opportunity.
Requirements
- Previous experience in a customer service, hospitality, or retail role
- Friendly, organized, and detail-oriented
- Excellent communication and interpersonal skills
- Comfortable multitasking in a fast-paced setting
- Team player who enjoys helping others
- Willingness to learn about vehicles and service processes
- Valid driver’s license with a clean driving record
Responsibilities
- Greet customers warmly, guide them through the service process, and ensure they feel informed and confident throughout.
- Clearly explain recommended services and answer customer questions—no technical jargon required.
- Create and manage service orders, keep track of appointments, and ensure smooth coordination with technicians.
- Help schedule vehicle service, assist with basic diagnostics, and follow up with customers after their visit.
- Work closely with service technicians, parts staff, and fellow advisors to create a seamless, friendly environment.
Benefits
- Five-day work week with a consistent schedule
- Paid time off and paid holidays
- Multiple health insurance plan options
- Health Savings Account (HSA) with company matching
- Dental and vision insurance
- 401(k) with company matching
- Long-term and short-term disability coverage
- Life insurance
- Flex spending account
- Paid training and development
- Competitive pay with performance-based incentives
- Company clothing allowance
- Employee discounts on vehicles, service, and parts
- Work in a brand-new, state-of-the-art facility
- Relax in a separate employee breakroom with a full kitchen
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
