Automotive Service Advisor

Kunes Auto Group • Apple Valley, MN

5d • $80,000 - $100,000

About The Position

Kunes Auto Group is seeking a skilled, customer-oriented Automotive Service Advisor to serve as the link between customers and the service department. The advisor assesses customers’ vehicle service needs, prepares repair orders, and helps ensure vehicles receive appropriate care and customers have a positive experience. The role is suited to confident, customer-service-minded people. Kunes Auto Group describes itself as a growing dealership group with more than 40 locations and offers training, support, and opportunities for career growth.

Requirements

• At least 2 years of experience in service advising, automotive or car sales, commissioned sales, customer service, or parts; the employer is willing to train the right person.
• Strong communication and organizational skills, with attention to detail.
• Ability to multitask and stay organized in a fast-paced environment.
• Technical aptitude and ability to learn computer and service-scheduling software quickly.
• Valid driver's license and clean driving record.

Nice To Haves

• Knowledge of vehicle maintenance and repair processes.

Responsibilities

• Greet customers, assess their vehicle concerns, and record their needs.
• Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
• Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• Communicate inspection results and recommend necessary corrective actions.
• Update customers on repair progress, explain costs, and obtain authorization for additional work.
• Advise customers on vehicle care, preventive maintenance, and available services.
• Schedule service appointments and support an efficient process.
• Address customer concerns promptly and maintain high customer satisfaction standards.
• Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.
• Implement quality control processes to minimize errors and support customer satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• Paid time off
• Life insurance
• Employee assistance program
• Daily pay options
• Employee discounts on vehicles, parts, and service
• Paid training
• Ongoing training and professional development
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed