Automotive Service Advisor

Liberty Ford Brunswick • Brunswick, OH

5d • Onsite

About The Position

Liberty Ford of Brunswick is looking for an Automotive Service Advisor to join our team. At Liberty Ford Brunswick, we're proud to be a trusted part of the Brunswick community, delivering exceptional customer service and building lasting relationships every day. As part of our family-owned dealership group, we foster a supportive, team-oriented culture where employees are valued, encouraged to grow, and given opportunities to build rewarding careers. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Requirements

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Benefits

• Competitive Pay starting at $50,000
• Four Medical Plan Options
• Health Savings Accounts
• Dental & Vision
• Employee Assistance Program
• Traditional and Roth 401(k)
• 100% Vested 401(k) Employer Match
• Education Reimbursement Plan
• Paid Time Off - 40 hours awarded after 90 days
• 7 Paid Holidays
• Referral Program
• Employer Paid Life Insurance
• Short-Term and Long-Term Disability
• Voluntary Term and Universal Life Insurance
• Supplemental Insurance Options
• Discounts on New & Used Vehicles
• Discounts on Service & Parts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED