Automotive Service Advisor

WENCO INDUSTRIES INC•Denver, CO

11d•$50,000 - $75,000

About The Position

Wenco Industries is seeking an Automotive Service Advisor to deliver exceptional customer service and support efficient vehicle repair operations at its Midas Auto Service and Big O Tires locations. The role involves consulting with customers about vehicle needs, coordinating with technicians, overseeing bay workflow, preparing repair orders and estimates, recommending services, and keeping customers informed throughout the repair process. The advisor also leads and supports the team, works toward performance goals, maintains vendor relationships, and helps keep the facility safe and organized. The position is suited to a self-motivated, reliable, driven team player with a personable demeanor, effective communication and active-listening skills, and an interest in coaching and being coached. Compensation is listed as $50,000 to $75,000 annually, uncapped, with base pay or commission—whichever is greater—paid biweekly. Wenco describes itself as a family-owned business founded in 1975 that operates Midas Auto Service and Big O Tires in the Rocky Mountain Region.

Requirements

Valid driver’s license.
Self-motivated, reliable, and driven.
Able to provide outstanding customer service and communicate effectively using active listening.
Personable demeanor and willingness to support the team.
Willingness to coach technicians and be coached.

Responsibilities

Deliver energetic, exceptional customer service by actively listening to customers and consulting with them about their vehicle needs.
Greet customers promptly, check in vehicles, and accurately document customer concerns.
Communicate and coordinate with technicians to diagnose and complete vehicle repairs efficiently.
Supervise bay workflow, create computerized repair orders, and source parts.
Prepare, present, and explain pricing estimates and promote current shop service specials.
Recommend services and repairs based on inspections, manufacturer maintenance schedules, and customer needs.
Obtain customer approval before beginning additional work and keep customers updated about repair status and completion times.
Review completed work with customers at pickup, process payments, and schedule follow-up service.
Lead, assist, and empower the team while upholding the company’s vision, purpose, core values, and culture.
Meet weekly and monthly performance metric goals.
Maintain clear communication and strong relationships with vendors.
Handle customer concerns and resolve issues professionally to build loyalty and repeat business.
Keep the facility and grounds clean, organized, and safe.
Perform other duties as assigned.